Delivery & Returns

Delivery

Aus Power Banks delivers all items via EParcel post throughout Australia. All packages are fully trackable and customers will receive a tracking number by email which can be located through the Australia Post website. We choose to ship with EParcel Post to ensure fast customer service and to help keep the integrity of the product during delivery as the items are fully trackable. Usual delivery time is 1-3 days from your order date. All orders are fully tracked and insured. We ship all items for a reduced flat rate of $7.95, and Express delivery is available from the checkout for $14.95 on most items.

Returns

It is the policy of Aus Power Banks to have replacement items returned or replaced as quickly as possible in cases where the device or goods arrive non-functional to the customers delivery address. Aus Power Banks  provides 7 days in which to be notified of an item which is not functioning on arrival. In these cases, Aus Power Banks will freight a replacement item to the customer. However it remains the responsibility of the customer to ensure the faulty unit is returned to us for exchange. Please call through to the office for best return address/ label details: 03 5277 3229. Please see our warranty page for further details.