Aus Power Banks accept returns on most items store wide except in certain cases listed below. All other returned items can be exchanged for a store credit or a refund if they meet the following criteria and we are notified within 30 days from date of purchase.
- Product is unused and undamaged when returned.
- Product is in original and undamaged packaging.
- Packaging contains all original contents in unused and undamaged condition.
When returning a product, the customer is responsible for return postage costs and Aus Power Banks need to be notified within the 30 day period of a return or exchange. All items are inspected when returned and if the item does not meet the criteria above the return claim may be rejected. Please ensure you have thoroughly inspected the item before returning to ensure it meets the criteria.
We recommend returning products via registered post or tracked courier as it is the responsibility of the customer to return the item.
Not covered by 30 day return policy
Certain items will fall outside our 30 days return policy. Listed below are items not covered by our 30 days return policy.
- Goal Zero Generators
- Goal Zero Solar Panel
- Special Orders